Tuesday: September 13, 2012:
MoI briefs Police College on customer service charter
The Customer Service Department at the General Directorate of Strategy and Development Performance at the Secretariat- General of the Office of HH Deputy Prime Minster and Ministry of Interior presented an introductory presentation at the Police college premises about the customers’ service charter.
Director of the Department, Lt Colonel Nasser Khadem Al Kaabi stressed the ministry’s keenness of to deliver the best services to the members of the public.
The strategic programs at the Ministry of Interior and police organs are focusing on upgrading services in order to gain customers satisfaction, said Al Kaabi in the presentation.
Al Kaabi explained the idea of customers’ service charter of the Ministry of Interior, noting that the charter defines the customers’ commitments and duties towards the employees. It also defines the services quality standards which customers are expecting, and establishes an open and transparent approach that all parties are able to understand and act according to it.
He made clear that the goals of the charter focus on boosting the efficiency of the service through providing uniform service standards and tools for measuring performance.
The charter is also meant to enhance the customers’ satisfaction through educating them about the standards of service they are expecting from the Ministry of Interior, and their duties towards the ministry to attain distinguished service which exceed their expectations.
He stated that the parts of the charter define the commitments of the Ministry of Interior and the Abu Dhabi Police GHQ with their customers so that they fulfill their model expectations.
Customers have duties and commitments during service provision in order for the departments to be able to deliver the required service in the manner that exceeds their expectations. This, however, requires that customers cooperate with the employees, indicated Al Kaabi.
He affirmed the Ministry’s keenness to adopt all the articles of the Charter and communicate with customers and employees both alike.
He indicated that all employees will be trained on the customers Charter and workshops will be conducted in this respect. Furthermore, a media plan will be prepared and the Charter will be published across all organizational units and at the entries and exits of all customer services centers. It will also be published on the Abu Dhabi Police website.
Director of the Department, Lt Colonel Nasser Khadem Al Kaabi stressed the ministry’s keenness of to deliver the best services to the members of the public.
The strategic programs at the Ministry of Interior and police organs are focusing on upgrading services in order to gain customers satisfaction, said Al Kaabi in the presentation.
Al Kaabi explained the idea of customers’ service charter of the Ministry of Interior, noting that the charter defines the customers’ commitments and duties towards the employees. It also defines the services quality standards which customers are expecting, and establishes an open and transparent approach that all parties are able to understand and act according to it.
He made clear that the goals of the charter focus on boosting the efficiency of the service through providing uniform service standards and tools for measuring performance.
The charter is also meant to enhance the customers’ satisfaction through educating them about the standards of service they are expecting from the Ministry of Interior, and their duties towards the ministry to attain distinguished service which exceed their expectations.
He stated that the parts of the charter define the commitments of the Ministry of Interior and the Abu Dhabi Police GHQ with their customers so that they fulfill their model expectations.
Customers have duties and commitments during service provision in order for the departments to be able to deliver the required service in the manner that exceeds their expectations. This, however, requires that customers cooperate with the employees, indicated Al Kaabi.
He affirmed the Ministry’s keenness to adopt all the articles of the Charter and communicate with customers and employees both alike.
He indicated that all employees will be trained on the customers Charter and workshops will be conducted in this respect. Furthermore, a media plan will be prepared and the Charter will be published across all organizational units and at the entries and exits of all customer services centers. It will also be published on the Abu Dhabi Police website.
The level of police services in UAE ranked fourth globally, but the Ministry of Interior and police agencies are seeking to get more advanced positions.
He concluded the lecture by answering the enquiries raised by the audience on customers Charter.