Under the patronage of Lt. General H.H Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minster and Minster of Interior, Major General Staff Khalifa Harib Al Khaili, Assistant Undersecretary of the Ministry of Interior for Resources and Support Services opened Tuesday at the Sheraton Hotel in Abu Dhabi the international customer service conference.
It is held in as part of the Customer service week 2011 for the United Arab Emirates
Opening ceremony was attended by a number of senior officers of the ministry of interior and Abu Dhabi Police GHQ as well as experts and specialists in the field of customer service excellence.
Al Khaili has delivered the opening remarks where he conveyed the greetings of the HH Sheikh Saif and said: on behalf of HH Sheikh Saif, it is my pleasure to open this conference which receives the attention of our government being one of the important events to be held in our the country. It allows learning about the best local and international practices in providing strategic solutions for customer service.
The rapid developments witnessed in customer service excellence have turned to become the focus of attention for all government and private institutions in the UAE and in various advanced countries in the world, he added.
He reiterated the keenness of the ministry of interior to keep up with the developments being witnessed by today’s world to attain the best levels in customer services through the use of the state of the art technologies.
He expressed his hope that the customer service week and the international conference will achieve their intended goals and contribute to the development of customer service methods which all nations are anticipating, indicating the necessity of joint cooperation among all security and police agencies across the country.
He handed out Star awards to 11 distinguished entities in the field of customer service according to an assessment conducted by the International Customer Service Institute (TICSI). Then he opened the exhibition which is held in conjunction with the customer service week with the participation of 9 bodies.
A number of papers and seminars were presented at the meeting. The opening remarks were delivered by Phillip Forest head of TICSI where he tackled the importance of science in customer service and performance improvement.
Then the ministry of interior presented a paper titled “customer service at the Ministry of Interior … practices and findings”. The paper, presented by Lt Colonel Nasser Al Kaabi, director of customer service department at the Secretariat- General of the Office of HH Deputy Prime Minster and Ministry of Interior, focused on the development and change program and the services offered by the Ministry of Interior, implementation of standard and measuring the customer experience. It also cast light on the customer service charter, secret shopper project as well as on future development projects.
Ellen Merck presented a paper on “improving customer services and increase of business in light of the market changes”. The paper followed by a seminar which has focused on adaptation in accordance with the changing expectations in a multilingual multicultural environment to ensure customer satisfaction.
The works have concluded with a workshop presented by Philip Forest head of TICSI and titled “building of distinguished service society in the Middle East”. He reviewed customers expectations in the UAE and the steps needed to be followed by government and private sectors to enhance the quality service.
Ministry of interior is participating in the second customer service week wh