Under the patronage of Lt. General His Highness Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister, Minister of Interior, the third annual Customer Service Week will kick off next Sunday on September 30. It aims to enhance the customer service standards and the culture of interaction with customers; to achieve excellence in the provision of services, and to honor individuals who work in the front lines, help and support customers and citizens.
During the Week’s events, important issues will be discussed related to the quality of services, considered as a challenge for organizations in the various parts of the State. Different activities will be organized, including games, competitions and workshops, as well as a four-day international conference that includes service quality awards.
The Customer Services Department of the General Directorate for the Strategy and Performance Development at the General Secretariat of the Office of H.H Deputy Prime Minister and Minister of Interior will attend the Week’s events, organized by the company "Ethos" Consultancy at the Rocco Forte Hotel in Abu Dhabi, in collaboration with the International Customer Service Institute (TICSI) in the United Kingdom, and the participation of a number of experts and specialists from inside and outside the country, representing facilities in the public and private sectors.
Lieutenant Colonel Nasser Khadem Al Kaabi, Director of Customer Services Department stated that the Ministry of Interior and Abu Dhabi Police General Headquarters offer their experience in the Customer service field, in the confidential customer project and in future development projects, by presenting worksheets during the International Conference for Customer Service, which will be held within the Customer Service Week events in its third session in the United Arab Emirates. He pointed out that this event will be invested to introduce some of Abu Dhabi Police and Ministry of Interior’s services.
Al Kaabi explained that the Ministry of Interior’s patronage for of the Customer Service Week is in line with its strategic goal to work with partners, strengthen cooperation between the Ministry and local and international institutions to exchange knowledge and information; as well as get acquainted with the best international practices in the field of Customer Service, in order to enhance the Services system and its excellence.
“Within the strategic plan to keep up with the developments in the world, our Police leadership is keen to reach the highest levels of customer service through the use of the best modern technologies, in order to achieve the desired aspirations, and gain the confidence of its customers, as well as enhancing the status of the State in the international events dealing with customer service”, he added.
According to Lt. Col. Nasser Al Kaabi, the Customer Service Week seeks to achieve a set of goals, including the adoption of modern thinking in service quality; identification of the best means to develop services; acquiring skills and expertise; sharing the best practices; encouraging current examples as well as encouraging the exchange of knowledge and visions, through the worksheets that will be presented by experts and specialists participating in the workshops and the exhibition accompanying the conference.
“The events of the Week will also include a presentation of the experiences of a number of local and international entities in the field of customer service; as well as workshops on the best practices in complaints management; to promote the provision of services and customers’ experience through training and delegation, in order to provide quality services to customers”, he concluded.
For his part, Rob