The Information and Communications Technology (ICT) Department in the Central Operations Directorate General at the Abu Dhabi Police renewed its ISO 9001:2008 Quality Management System certificate. The new 3-year certificate was awarded by Lloyd's Register Quality Assurance. A total of 26 employees at the department received the international certificate in internal auditing using the ISO 9001:2008 Quality Management System.

This was announced by Colonel Anwar Abdullah Al Mulla, Head of ICT Department, who said that the department is currently preparing to obtain the ISO 20000 (the IT service management standard) and the ISO 27001 (information security management system standard).

“The department received a team of auditors from Lloyd's Register Quality Assurance. They assessed the department over the course of four working days. According to the experts, the department is excellent in implementing the standards of the quality management system (ISO 9001:2008),” he said.

He added that the report by Lloyd's Register Quality Assurance indicated that the ICT Department achieved a tangible advancement in implementing the system’s requirements. “The ICT Department documented the objectives and key performance indicators across all administrative levels, and linked them to the main strategy of the Abu Dhabi Police while committing to quality,” he explained.

Al Mulla stressed prioritizing the department’s human resource development to provide qualified individuals across all levels. He underscored the ISO renewal as evidence of the successful continuous development strategy, which aims to provide distinguished e-services and maintain quality at every level.

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