The Services Development Team at the Ministry of Interior discussed the self-assessment process for Customer Service Centers, in accordance with the criteria set by the Emirates Government Service Excellence program and the customer service experience at the Dubai Police GHQ.
During its second meeting for the year 2013, the team also reviewed a number of topics on its agenda related to customer service.
The meeting was chaired by Major Manih Hamad Al Zaabi, Deputy Director of Customer Service Department at the Directorate General of Strategy and Performance Development, the General Secretariat of His Highness Deputy Prime Minister, Minister of Interior. Al Zaabi underscored the important role of sub-teams in all the ministry’s sectors to develop services. Moreover, he pointed out the need for accuracy and speed in the processing of the services provided to customers.
He also noted the importance of qualifying and training the main service development team as well as the service development sub-teams in all sectors of the ministry, according to the criteria set by the Emirates Government Service Excellence Program for the self-assessment process of customer service centers.
On the same note, First Lieutenant Jassem Mohammed Al Hosani gave a presentation showcasing the customer service experience at Dubai Police GHQ, highlighting the various forms of services provided to customers.
For his part, Captain Saeed Al Zhouri, Head of Service Development Section at the Customer Service Department, reviewed the Emirates Program for Outstanding Government Service. He stressed the program’s important role in the development process of all services provided to customers. Furthermore, he shed the light on the results of the Ministry of Interior’s participation in the classification optional phase for customer service centers’ project.