A delegation from the National Transport Authority, led by Mohamed Al Mansouri, Corporate Excellence Coordinator at NTA, was briefed on the Ministry of Interior’s experience in client service, through a project to reduce the time of customer services.
Colonel Nasser Khadem Al Kaabi, Director of Customer Services Department at the General Directorate for Strategy and Performance Development at the Ministry of Interior, met the visiting delegation on Tuesday morning, and presented the Ministry of Interior’s experience in customer service, as well as the tools and means to improve customer service in accordance with the Ministry’s strategic plan which is part of the Federal government’s strategic plans.
Reviewing the department’s experience, Al Kaabi reiterated the Ministry of Interior’s solicitude to develop the services provided by all its departments, and developing the channels of these services, as well as implementing international world-class client service standards.
He also presented an overview about how the Ministry of Interior implemented these standards and specifications, such as the secret client program and establishing the client services pact, alongside other specifications and standards aimed at achieving excellence in corporate performance and client service, not to mention the programs, initiatives and projects launched by the Ministry to advance services and excellence in client services, in line with the UAE Government Service Excellence Program.
For his part, Major Khalid Mohammed Al Shamesi, Head of Strategy and Performance Development Program at the Ajman General Directorate of Residency and Foreigners Affairs, gave an introductory presentation to the visiting delegation about the steps and phases of implementing the project to reduce customer service time, which is applied at the Naturalization, Residency and Ports Affairs Department. At the end of the visit, commemorative gifts were exchanged between the two parties.
The meeting was attended by Major Abdullah Salem Al Nuaimi, Head of Client Services at the Client Services Department; Captain Mohammed Nakhira Al Mazroui; and Lieutenant Mohammed Khamis Al Khaili from the Benchmarking Center; and from the visiting delegation Bilal Hassan Abu Rusais, senior expert in corporate excellence.