The Ajman General Directorate for Residency and Foreigners Affairs at the Ministry of Interior announced that it has activated an electronic channel to receive clients’ complaints and proposals, through the Ministry’s complaints and views e-system. The portal receives various types of feedback from clients, namely; complaints; suggestions; and queries.
Brigadier Mohammed Abdullah Alwan, Director General of Residency and Foreigners Affairs in Ajman, indicated that the system receives clients’ complaints and opinions and forwards them to the relevant authorities. The latter reply by mail to the client, thus ensuring a speedy response to the different situations in record time; and a high level of client satisfaction.
He stated that a specialized committee was established to follow up regularly the clients’ complaints and proposals dealers, in order to forward the results of the case study to the leadership to ensure the appropriate decisions through various channels. Such channels include the e-complaints and opinions system (www.fms.ae); the complaints and suggestions boxes in the main building of the General Directorate and its external offices; and the phone number (06 / 7,434,444); in addition to the General Directorate’s account on Twitter (@ GDRFAAJMAN). He called on clients to take advantage of these channels to forward their complaints and suggestions to the General Directorate, to help it develop its services to meet their needs on an ongoing basis.
Brigadier Alwan emphasized the importance of opening direct communication with clients, to facilitate continuous feedback from them. This would help develop the services provided by the Ajman Directorate General of Residency and Foreigners Affairs, to meet the need of its clients as per its strategic plan, which embodies the Ministry of Interior’s vision to supply quality services to its external clients.