“Excellence Diploma” Candidates Visit Abu Dhabi International Book Fair

During their visit to the Abu Dhabi International Book Fair 2016, which was organized in collaboration with Etisalat Academy, the third batch of candidates enrolled in the Customer Service Excellence Diploma program at the Ministry of the Interior, reviewed a variety of popular books on customer service that contribute to inspire their creative thinking skills.

The candidates’ delegation visited several pavilions that are participating in the fair, in the framework of the MoI’s keenness to follow the best practices in customer service.

It is worth mentioning that the Customer Service Excellence Diploma is considered one of the ministry’s programs aimed at achieving a quantum leap in the quality of services provided. It is also a top priority for the ministry, by which it seeks to achieve new distinguished levels of customer by implementing a set of standards, notably improving human resources via a scientific approach that is supervised by experts in human development.

The program was designed according to the latest international practices and standards in customer service based on the criteria of the Emirates Government Service Excellence Program. It aims to qualify front line employees and government service providers and hone their skills and expertise in order to enhance the customer service process across the country.