The Ministry of Interior has concluded the 2012 Third Annual Customer Service Week Conference, which was held under the auspices of Lt. General His Highness Sheikh Saif Bin Zayed Al Nahyan, Deputy Prime Minister, Minister of Interior.
The conference events took place from Sunday, September 30 until Wednesday, October 3, at Rocco Forte Hotel in Abu Dhabi. The event witnessed the participation of a number of experts and specialists from inside and outside the country, representing facilities in the public and private sectors.
Lieutenant Colonel Nasser Khadem Al Kaabi, Director of Customer Service in the Strategy and Performance Development General Directorate in the office of the Deputy Prime Minister and Minister of Interior stressed that the 2012 Third Annual Customer Service Week Events aims to enhance cooperation between the Ministry of Interior and its partners in the public and private sectors in order to exchange experiences and to be briefed on the best global practices in the customer service field.
“This conference reflects the Abu Dhabi Police and Ministry of Interior’s keenness to develop and promote the collaboration between the international and local institutions to exchange knowledge and information, to be informed on the best global practices in the customer service field in order to enhance the service system, as well as to introduce the outstanding contributions in customer service,” he added.
In its third day, the conference held two workshops that were presented by experts and specialists. They discussed the best ways to enhance the participation and interaction of employees with customers through empowerment, motivation, and training.
They also tackled the ways to preserve the loyalty of customers by implementing the management of outstanding relations with them.
The events were concluded by two workshops. The first dealt with employee loyalty and the increase of their interaction with customers, as well as the raise of sales.
The second workshop discussed the importance of the customer relations management and the ways to understand it as a fundamental tool in order to maintain relationships with customers through several key points, including the identification of best practices and the focus on the employees’ abilities to improve the morale of the team, relations, and customer satisfaction.
