Service seekers at the Traffic and Patrols Department, Ras Al Khaimah Police learned about the Customer Service Charter in an introductory meeting organized by the Strategy and Performance Development Section.
The Charter is defined as a document describing the commitment of the Ministry of Interior towards its clients, the duties of the clients, means of communication with them and the quality service standards customers can expect, said Major Qadheeb Abdullah Al Zaabi, Head of the Strategy and Performance Development Section
The Charter consolidates an open and transparent methodology which all parties understand and act accordingly, he said, stressing the Ministry’s keenness to provide high quality services that meet or exceed the customers’ expectations.
Such introductory meetings aim to ensure high degree of security and safety for the individuals, property and assets in the UAE, and provide prompt and effective response for all potential emergencies in the society in order to maintain the public confidence.
