A workshop held at the Customer Service Department at the Directorate General of Strategy and Performance Development reviewed the results of rating customer service centers according to the international rating scheme (seven stars). The workshop also discussed development opportunities and initiatives that may enhance the rating of the Ministry of Interior (MoI) services. Participants also tackled the future plan for habilitating service centers.
Colonel Mohammed Hamid bin Dalmouj Al Dhaheri, Strategy and Performance Development Director General at the Ministry of Interior stressed the importance of exerting efforts and addressing the governmental approaches in order to realize finest service levels. This aims to address the requirements and needs of customers and realize their happiness and satisfaction.
Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department at the Ministry of Interior asserted that the government’s vision aims to elevate the level of governmental services to seven stars in order to ensure customers’ happiness and satisfaction.
Colonel Al Ka’bi also noted that the international rating system of customer service centers focuses on realizing efficiency and effectiveness of governmental work. This has become a goal for governments given the increasing international challenges. He added that the UAE has always been the first to suggest this initiative that aims to realize leadership in providing governmental services effectively through its customer service centers, and other channels in various governmental authorities. He concluded that in implementation of the directives of the leadership, the Ministry of Interior has always strived to achieve the government’s vision.
The workshop was attended by customer service center managers; and members of the MoI customer service centers classification team. The team is tasked with supervising the development and enhancement of the Ministry’s services, as well as supporting the customer service centers as per the international customer service centers classification system.