As many as 26 staff members benefitted from the first Customer Service Assessor Course that was organized by the Customer Service Department, at the General Secretariat of the Office of H.H Deputy Prime Minister & Minister of Interior, based on the Star Rating System. This course is the first of its kind at the ministries and government departments’ level.

The course aims at training and qualifying national staff members as assessors for the customer service centers at the Ministry of Interior. It also aims at guiding them through the assessment experience, and qualifying them to identify improvement opportunities, according to an accessible action plan, via work teams across the Ministry’s different sectors.

Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department and Head of the Customer Service Centers’ Rating Team at the Ministry of Interior, emphasized that the course was organized in support of the customer service centers across all of the ministry’s sectors. He said: “The course is designed to qualify and train the relevant staff members on conducting self-assessment operations based on the Star Rating System. This would help to enhance their skills and competencies, in order to support police work development according to the highest international levels.”

Colonel Al Ka’bi noted that competent and highly qualified personnel from the Ministry of Interior carried out the training process, without outside assistance from a training or consultancy third-party. He said: “During the course, trainees were acquainted with the assessment criteria based on the Star Rating System. They also conducted a practical training exercise, to assess a number of service centers.”

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