The Smart Government Program at the Ministry of Interior launched the new design for the ministry’s UAE MOI application in the Google Play Store for Android compatible smart phones, and announced a series of successive updates to the application’s new design as of January 2016.
Lt. Colonel Faisal Mohammed Al Shimmari, Executive Director of the MoI’s Smart Government Program, explained that this step personifies the ongoing efforts of the Ministry of Interior to develop smart interactive free services via mobile phones to cater to the needs of the various smart phone users.

He explained that the application contains a package of smart services for all segments of society and provides easy browsing with display properties for people with special needs, so as to enhance the user experience and enable them to complete their transactions with just three steps and other support services. These services include renewal of vehicles registrations, which can be completed through the app and keeping a copy of the e- registration on the mobile phone, in addition to the various services for police, civil defense, and naturalization and residency sectors such as the passport renewal service and visas issuance service  for the public and private sectors and individuals.

Moreover, Lt. Colonel Al Shimmari highlighted the features of the application’s new design in terms of allowing users to rearrange services according to their personal interests and preferences, easy access, as well as the instant assistance service by which individuals can communicate with one of the employees assigned to provide assistance through the instant messaging feature. The application also provided more than 200 alerts to ensure communication for better management of customers’ relations. These alerts include: expiration of the driving license or passport, or the vehicle ownership.

Lt. Colonel Al Shimmari also called upon customers to follow the Ministry of Interior’s media campaign designed to promote awareness and introduce its e-services across the various media and social networking sites. “These campaigns aim to acquaint the public with the different means to avail of these services either via the ministry’s website or its smart phone application. They also aim to achieve the coveted goals of the UAE government, notably leading the development process and reaching the highest levels of progress,” he said.

In conclusion, Lt. Colonel Al Shimmari stressed the keenness of work teams assigned to the  smart e-services deployment to double  the efforts to provide distinguished, highly efficient and effective services, as well as to reduce the number of customers that visit governmental centers by 80 per cent by the year 2018, and increase the usage rate of smart services to 80 per cent by 2018.This would enable everyone to complete their transactions from home through their smart phones; in a simple and accurate way.

Services at your fingertips

The Smart Government Program at the Ministry of Interior announced that the new design of the MOI UAE will be updated successively as of January. He added that the registration process for the Ministry of Interior’s app for smart phones includes sending the activation code in a text message to the mobile phone number registered on the system. In case the number was inactive, then you should update your data at the Department of Naturalization, Residency and Ports for one time only; then the service will be provided smoothly and regularly.
Lt. Colonel Faisal Mohammed Al Shimmari, Executive Director of the MoI’s Smart Government Program, stressed the MoI’s  keenness, to serve all society segments with advanced and user-friendly techniques, in line with police leadership’s directives, to live up to its slogan "Services at your fingertips" by providing electronic services in a secure way through a streamlined and convenient process. He said: “In order to streamline its services and allow customers to complete their transactions quickly, the Ministry has allocated the phone number 800500 to receive their enquiries during business hours to facilitate the completion of transactions and receive proposals that would enhance the services provided to them via the Email:”
It is worth mentioning that customers can avail of the services provided through the app, which will be launched consecutively as follows:

On the Apple Store for IOS compatible phones

On Windows Phone

On Blackberry:

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