MoI: Reducing the Number of Customers to 80% by the Year 2018
A workshop recently organized at the Ministry of Interior (MoI) discussed the proportion of reducing the number of customers that visit service centers to 80% by the year 2018, in response to the government’s vision in this regard.
The workshop, which was organized by the Customer Service Department at the Directorate General of Strategy and Performance Development at the smart library in the Abu Dhabi Police Departments Complex, has reviewed the developmental proposals provided by the results of surveys conducted during the last period, in order to be put in development plans and corrective actions to improve organizational performance and to improve and develop the services.
A consulting firm showcased its experience of a customer’s journey in one of the service centers affiliated with the department of Naturalization and Residency and the problems faced by customers through the surveys that have been conducted.
Colonel Nasser Khadem Al Ka’bi, Head of the Customer Service Department, said, “The ministry is keen to develop its services and provide them with high and distinguished quality in order to achieve customer satisfaction and trust, and exceed customer expectations, in a way that helps the police leadership in the country to adopt a number of initiatives and strategic projects in the area of customer service.”
Moreover, he noted that the Customer Service Department seeks, through this event that coincides with the International Day of Happiness, to achieve the strategic goal which is to enhance public’s trust in the efficiency of the provided services; achieve the government’s directives to reduce the number of customers that visit service centers to 80% by the year 2018; and use other channels to get the service; thereby achieving good results that enhance the trust of the Ministry of Interior’s customers.
The workshop was attended by a number of the MoI’s strategic officers and customer service coordinators in various sectors and leadership.