The Naturalization, Residency and Ports Affairs sector at the Ministry of Interior announced that it established a set of procedures to allow customers to automatically retrieve the financial guarantee without consulting with any entity. This mechanism includes all 30-day or 90-day single entry tourist visas with sponsorship of a UAE citizen or resident, which can be applied for via the Ministry’s smartphone app UAE-MOI.

Major General Khalifa Hareb Al Khaiaili, Acting Assistant Undersecretary of the Ministry of Interior for Naturalization, Residency and Ports Affairs stressed the keenness of the ministry to save customers’ time and effort so as to achieve their satisfaction, in accordance with the appropriate solutions that support smart and electronic transition of its services.

Adding further, he noted that according to the mechanism, the ministry will issue the refund to the credit or debit card that was used by the customer to pay for the transaction when submitting the online application. “The financial guarantees are returned in the following cases: If the visitor leaves the country within the statutory period; or if his request was rejected according to the procedures and the policies applicable by the Ministry of Interior,” he explained.

The Acting Assistant Undersecretary continued: “Should the visitor exceed the duration of his stay in the country, he (the applicant), won’t be able to retrieve the financial guarantee for violating the regulations and laws on the basis of which the entry permit has been issued.”

For his part, Lt. Colonel Faisal Mohammed Al Shimmari, Executive Director of the MoI’s Smart Government Program, underlined the commitment of the Ministry to enhance customer satisfaction and encourage the increased use of e-services. “This would reflect the extent of institutional participation towards achieving the concepts of smart Government; by implementing the standards of excellent services, being one of the Ministry of Interior’s main priorities to boost public confidence in the efficiency of the provided services,” he explained.

Moreover, Lt. Colonel Al Shammari underscored the Ministry’s keenness to double the efforts so as to provide the finest and best smart services to the public 24/7, quickly and accurately, via the ministry’s website or its smartphone app UAE-MOI. “The competent staff members are working diligently to cater to the applicants’ needs and to help them complete their transactions on time,” he continued.

He called upon customers to submit their suggestions or complaints regarding the smart and e-services by calling 8005000 or by emailing . Lt. Colonel Al Shammari also stressed the importance of the suggestions submitted by the public in the quest to improve and upgrade the quality of services so as to achieve customer satisfaction with the services provided to them.

Lt. Colonel Matar Kharbash, Head of the Team Supporting Smart e-transition at the Naturalization, Residency and Ports Sector, indicated that banks operating in the country have different time frames for refunding the financial guarantees to their customers, in accordance with the work mechanisms adopted by the banks that issued the e-payment cards to customers.

Lt. Colonel Al Kharbash stressed the keenness if the Naturalization, Residency and Ports Sector to cooperate with the concerned entities to achieve the public’s satisfaction with the provided services. He said: “Pursuant to the directives of the higher leadership, which calls for harnessing all of the available resources to cater to the needs of society, we dedicate all our efforts to achieve customer satisfaction, and have doubled the work in order to maintain the pillars of progress and development and reach new levels of prosperity. We endeavor to provide distinguished services that exceed the expectations of the public, in accordance with the highest standards and the most advanced systems”.

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