Brigadier Saeed Rakan Al Rashedi, Head of Naturalization Department at Ministry of Interior (MoI), was informed about the workflow and services provided by the Naturalization Department in Sharjah for customers, in order to streamline their transactions’ procedures. He also stressed the importance of exerting further efforts towards developing work, by providing quality and distinguished services to customers, in response to the directives of the police leadership, so as to enhance safety and security as per the best standards of quality and excellence.

These remarks were made by Brigadier Al Rashedi during his inspection visit to the Naturalization Department in Sharjah, as a part of the field visits to the Naturalization departments across the UAE. Brigadier Al Rashedi was received by Colonel Jamal Al Abdouli, Head of Naturalization Department, Heads of Sections and a number of the department’s officers.

Brigadier Al Rashedi also met with the Head of the Department and Heads of Sections, and was briefed about the different work procedures followed for completing customers’ transactions. He instructed the relevant entities to overcome potential obstacles that may impede work, provide integrated services while complying with the conditions and regulations, and constantly following-up on the strategic initiatives and excellence projects in order to provide clients with high-quality services. He also praised the efforts made to provide clients with these services.

Brigadier Al Rashedi toured the department, including the Investigation Section for the Naturalization Affairs; the Personal Status Office; the Front desk and Archive Office; and the Smart Applications Office. He also reviewed the workflow, the adopted procedures to complete customers’ transactions, the data entry software related to the family books registration and issuance and renewal of passports. He also called upon staff members to fulfill their job requirements in a timely and accurate manner; streamline customers’ transactions; and to improve business quality and performance in order to upgrade work standards to the highest levels.

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