As part of the thirteenth Knowledge Forum, the Abu Dhabi Police General Headquarters (GHQ) presented an insight into the Singapore Police’s experience in field of shared services, in order to avail of this experience to develop policing and security work. The Forum was organized by the Knowledge Centre at the Strategy and Performance Development Department; in cooperation with the Shared Services Centre at the Abu Dhabi Police GHQ.

Major General Dr. Nasser Lakhrebani Al Nuaimi, Secretary General of the Office of HH Deputy Prime Minister and Minister of Interior pointed out that a number of opportunities adopted by Lt. General HH Sheikh Saif bin Zayed Al Nahyan, Deputy Prime Minister and Minister of Interior are being implemented. “The Ministry of Interior is considered is one of the leading institutions in implementing the shared services concept, which helps to unify standards and ensure consistency between the Ministry of Interior’s sectors and leaders,” he explained.

Additionally, Major General Al Nuaimi noted that the basic guidelines of shared services are a high-level and enduring supporter of the institution. They also contribute to adding new values and meanings, following the unification of services within one centralized unit, which in turn helps to develop work processes, via high quality practices that are beneficial to institutions.

Major Dana Humaid Al Marzouqi, Director of Project Management & Shared Services Office, explained the objective behind implementing shared services at the Ministry of Interior and their advantageous impact. “This initiative is in response to the police leadership’s directives to integrate existing services in a number of organizational units into one centralized unit, in line with the government’s requirements; to raise the speed of response time and to unify standards and specifications at the Ministry level,” she noted.

Furthermore, Major Al Marzouqi said that a delegation comprising a number of officers of different specializations from the Ministry will be dispatched to Singapore in early 2016 to receive practical and field training. “Those officers are the key pillar to further develop the Shared Services Centre at the Ministry of Interior. Therefore, such measure will contribute to enhance shared services’ opportunities and support their implementation through cooperation with specialists from the Singapore Shared Services Centre,” she continued.

For his part, Major Hamdan Rashid Al Yammahi, Director of the Shared Services Center, explained the concept of shared services; which integrates similar services that are frequently offered in a number of organizational units into one centralized unit. Major Al Yammahi provided examples of similar global institutions that are implementing the shared services program to provide institutional support services, and showcased the appropriate mechanism to identify shared services.

On the same note, he highlighted the many benefits of police services within institutional work at the Ministry of Interior, notably reducing operational costs, supporting the economy, defining roles and responsibilities through service level agreements, and standardizing administrative processes and procedures according to best practices.

Mrs. Susan Koh, from the Singapore Government Shared Services Centre gave a presentation showcasing the Government of Singapore’s experience in the field of shared services. Launched in 2006 under the Singapore Ministry of Finance, the center aims to provide various services to ensure the efficiency of institutional work. “In the last nine years, the center has served both the public and private sectors, including cost savings and higher quality services for the benefit of participating entities,” she said; citing examples of a number of successful experiences.

Mrs. Koh hailed the implementation of the Shared Services Project at the Ministry of Interior, and praised the results that have already been achieved one year after the implementation of the project. She said that implementation of the Shared Services program at the Singapore government took a longer time to achieve such prominent results. Mrs. Koh also stressed the need to leverage the exchange of expertise between both parties to promote support for the Shared Services implementation opportunities.

“We are pleased to pass our knowledge, answer your inquiries and fulfill your requirements at any time, in line with the cooperation between the Ministry of Interior and the Singapore Government in the field of Shared Services,” she concluded.

It is worth mentioning that the Knowledge Forums to exchange knowledge and innovative ideas, organized by the Knowledge Centre at the Strategy and Performance Development Department; aim to spread the culture of knowledge across all sectors. Such a notion has become both a scientific and practical reality through the implementation of best practices. They also present an ideal opportunity for participants to discuss, exchange views, and learn from unique experiences in a bid to share knowledge and develop further.  

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