Candidates enrolled in the ‘Customer Service Excellence Diploma’ program at the Ministry of the Interior, from the different local and federal departments, reviewed the best practices to provide distinguished services to Burj Al Arab visitors in Dubai. They were also briefed about employees training methods and ways to motivate them to provide optimal services.

The delegation was accompanied by First Lieutenant Sultan Al Mazroui, First Lieutenant Abdullah Al Ameri and Lieutenant Omar Al Muhairi from the Customer Service Department at the General Directorate of Strategy and Performance Development at the Ministry of Interior. The delegation toured the hotel and examined the work team’s efforts in adopting the latest quality standards to offer high-quality services to visitors.

This visit reflects the Ministry of Interior’s keenness to provide the program’s candidates with practical expertise and theoretical applications; and to acquaint them with advanced international best standards in the field of customer service.

The Customer Service Excellence Diploma’ program is a top priority for the ministry, by which it seeks to achieve new distinguished levels of customer service and mark a qualitative leap in implementing a set of standards, notably improving human resources  and qualifying them professionally, via a scientific approach that is supervised by experts in human development.

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