‘Excellence Diploma’ Candidates Examine Customer Service Practices in Burj Khalifa and Emirates Palace

Candidates enrolled in the ‘Customer Service Excellence Diploma’ program at the Ministry of the Interior (MoI), reviewed best practices for providing outstanding service in the Burj Khalifa, as well as Customer Service staff methods of serving residents and visitors within the tower, according to the best international practices.

The delegation was briefed in the Emirates Palace Hotel on a set of practical techniques in customer service, including how to receive guests, find solutions appropriate to their needs and how to avoid difficulties. They also examined the impact of providing services to visitors, in addition to careful staff selection methods to ensure services are provided according to the highest and most up-to-date of international standards.

It is noteworthy that this visit reflects the MoI’s eagerness to provide program candidates from various local and federal departments with practical and theoretical expertise. The Ministry also aims to familiarize them with advances in the best of international customer service standards.